Introducing our supplier service guide

Supply Toys News

A clearer starting point

Supply Toys is organising supplier information around the questions that arise before, during and after an enquiry. The Help Centre brings preparation guidance together so suppliers can find practical next steps without starting a new conversation for every question.

Before you apply

Read who can apply and the application checklist. A short company introduction, product overview and accessible catalogue are more useful at this stage than a large collection of confidential documents.

Describe products clearly

The guides explain product identifiers, packaging, rights and machine compatibility information. They distinguish catalogue data from actual stock and document review from physical testing.

After submission

Follow-up guidance explains how to identify an earlier enquiry and provide corrections. Keep your company name, original email and submission date available when contacting the team.

Service information

Read the Help Centre and platform announcements. These information services do not mean that supplier self-service accounts or business-system connections are already open.

Current supplier enquiry service